Shipping & Returns Policy

Where we ship

We currently ship to addresses in the United States only.

Processing time

Orders are usually prepared and shipped within 1–3 business days after payment is confirmed. Some items may take longer; if so, we will contact you by email or WhatsApp.

Shipping cost

Shipping is set per product and is shown in your cart and at checkout before you pay. Products marked “Free Shipping” add $0 shipping.

Carriers and tracking

We ship with UPS, USPS or FedEx. When your order ships, we send the tracking number to the email you used at checkout.

Lost or damaged packages

If your package arrives damaged or does not arrive, contact us within 7 days of the expected delivery date with your order number and photos (if damaged). We will work with the carrier to replace or refund the item.

Returns

You may request a return within 14 days of delivery using the Return form on our website. Items must be unused, in original condition and packaging. Do not ship an item back before your return request is approved — we will send return instructions after approval.

Refunds, exchanges and store credit

Once we receive and inspect the returned item, we will issue your chosen resolution (refund, exchange or store credit). Refunds go back to the original payment method through Stripe and usually appear within 5–10 business days. Original shipping costs are not refundable unless the item was damaged, defective or wrong.

Wrong or defective items

If you received the wrong item or a defective product, contact us and we will cover the return shipping.

Contact us

Chicbynena LLC · Orlando, Florida, United States
Email: [email protected]
WhatsApp: (407) 367-9394